Donor Charter
Our Lady's Hospice Mission Statement
Our Lady's Hospice, founded in 1879 by the Religious Sisters of Charity, strives through a team approach and in an atmosphere of loving care to promote wholeness of body, mind and spirit.
- Our pledge is to treat all our donors with respect, care, honesty and openness, in accordance with our mission statement
- We commit to being accountable and transparent in our fundraising activities
- Our fundraisers and volunteers will observe the highest professional standards at all times
- We will send a prompt acknowledgement of donations
- We will inform our donors about Our Lady’s Hospice services and developments and the work that donations help to support.
- We undertake to utilize donations for the purpose for which they were given
- We will respect the right to privacy of our donors and will comply with the laws relating to fundraising and use of personal data.
- We will keep administration and fundraising costs to a minimum
- Donations to Our Lady’s Hospice will be handled responsibly and to the greatest advantage of the beneficiary.
- Where applicable, tax relief on donations will be claimed.
- We will ensure that funds raised in response to an appeal will be used effectively to meet the critical needs of those it was raised for. If it is not possible to expend all funds received in the particular appeal within a reasonable period, we may re-deploy the extra funds to another area of Our Lady’s Hospice work. When this occurs, we will detail it in our annual report.
- We will prepare externally audited accounts. These accounts are available from our head office in Harold’s Cross, for inspection at any time. We will also prepare an annual report summarising our programme activities and financial results.
- We will seek to maximise the value of public donations by applying for funding from official funding bodies e.g. the Government, the European Union, as appropriate
- Any queries and complaints will be dealt with courteously and as efficiently as possible.
- We will remove your name from our database on your request
- Our database will not be shared with any other organisation
- In our fundraising activities, we will endeavour to adhere to best industry practice